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Delivery & Refund Policy

DELIVERY:

  • $13 flat rate for all home delivery orders by courier.
  • We aim to fulfil all orders within 10 working days from date of purchase. However, please note that due to the demands of the orders, do expect some delays.
  • We offer courier service for home deliveries only.
  • Delivery is from Wednesday-Saturday.

 

DELIVERY POLICY:

  • Nurture Eats shall not be held liable for delivery delays caused by unforeseen circumstances such as bad weather and traffic conditions.
  • We will update you the details of the delivery prior to your delivery date. In the event that the recipient is not able to be present at the delivery destination, recipient will have to prepare a cooler/plastic bag or prepare a designated place for our courier to drop the package.
  • In an event of lost or stolen package, Nurture Eats will not be held responsible.
  • In the event that a wrong delivery address has been provided and re-delivery is required, a surcharge of $20 will be chargeable. It is the customer’s responsibility to provide accurate delivery details and information via the online order page.

REFUND & CANCELLATION POLICY:

  • Once the order has been confirmed, no refund or cancellation is allowed. Any changes to order details including product and delivery date and timing should be directed to us by WhatsApp (9772 7362) at least 2 days before the fulfillment date.